In today’s world, maintaining connections with loved ones can be challenging, particularly when they are incarcerated. Fortunately, technological advances have given rise to innovative solutions like Securus Video Connect, which allows inmates to stay in touch with their family and friends through virtual visits. In this article, we will explore everything you need to know about using Securus Video Connect, from setting up your account to troubleshooting common issues, ensuring that you can maintain these vital connections no matter the distance.
What is Securus Video Connect?
Securus Video Connect is a video conferencing service designed specifically for correctional facilities. It allows inmates to communicate with their loved ones via a secure video call instead of traditional in-person visits. This platform is essential in keeping communication open during incarceration, enhancing emotional well-being for both the inmate and their family.
Why Choose Securus Video Connect?
Choosing Securus Video Connect comes with several advantages that make it an appealing option for families and inmates alike. Here are a few reasons you should consider:
- Convenience: You can connect from the comfort of your home, avoiding travel and long waiting times associated with in-person visits.
- Flexible Scheduling: The platform often offers extended hours, making it easier to find a time that works for everyone.
These features mean families can engage in frequent communication, significantly enhancing their relationships and providing emotional support.
How to Set Up Your Securus Video Connect Account
If you’re eager to start using Securus Video Connect, it’s essential first to set up an account. Here’s how you can do it step-by-step:
Step 1: Create an Account
- Visit the Securus Website: Go to the official Securus website at www.securustech.net.
- Select the ‘Register’ Option: You’ll find the registration link on the homepage. Click on it to begin the process.
- Fill Out Your Information: Provide accurate information, including your name, email address, and phone number.
- Accept Terms and Conditions: Carefully read through the terms of service and privacy policy. Once you understand the requirements, check the box to accept them.
- Activate Your Account: After submitting your information, you’ll receive an email containing a link for account activation. Click this link to finalize your account setup.
Step 2: Fund Your Account
Securus Video Connect requires you to have funds in your account to pay for video calls. Here’s how to add funds:
- Log into Your Account: Use your credentials to access your profile.
- Navigate to the ‘Add Funds’ Section: Locate this option from your account dashboard.
- Select Payment Method: Choose your preferred method of payment, be it credit/debit card, bank transfer, or other available options.
- Enter the Amount: Specify how much money you would like to add to your account.
- Complete the Transaction: Follow the prompts to review and confirm the payment.
Step 3: Schedule a Video Visit
Once your account is set up and funded, you can schedule a video visit:
- Choose the Inmate: From your dashboard, select the inmate you wish to connect with—this could be a friend or family member.
- Pick a Date and Time: Find a mutually convenient time for both you and the inmate, ensuring alignment with their facility’s schedule.
- Confirm the Visit: Submit your chosen time, and wait for a confirmation notification.
Navigating the Securus Video Connect Interface
Understanding how to navigate the Securus Video Connect interface seamlessly can significantly enhance your experience. Here are the primary features you’ll encounter:
Main Dashboard
Upon logging in, you’re greeted with your dashboard that summarizes relevant information regarding your account, payments, and upcoming visits.
Video Call Screen
During your video session, you’ll see the inmate and hear them in real-time. Below are key features available during the call:
- Mute/Unmute: Manage your audio settings easily.
- End Call: Conclude the video session when finished.
Tips for a Smooth Video Call Experience
To make the most out of your virtual visits, consider the following tips:
Check Your Internet Connection
A stable internet connection is crucial for an uninterrupted video call. Ensure you are connected to a reliable Wi-Fi network, and test your connection prior to the call.
Use Quality Equipment
Employ a good camera and microphone for optimal clarity during the call. Webcams and microphones should ideally be HD quality for a smoother experience.
Be Mindful of Your Surroundings
Select a quiet location for your calls, free from distractions. This consideration helps both you and the inmate focus on your conversation.
Troubleshooting Common Issues
Despite its user-friendly interface, you may encounter some issues while using Securus Video Connect. Here are common problems and their solutions:
Problem 1: Connection Issues
If you are struggling with connectivity during a call, try the following:
- Reconnect to Wi-Fi: Sometimes toggling your Wi-Fi can help to refresh the connection.
- Restart Your Device: A simple restart can often resolve most issues.
- Check Securus’ Server Status: Occasionally, the problem may arise from the service provider—check their website or social media for updates.
Problem 2: Account Login Problems
In case you cannot log into your account:
- Reset Your Password: Use the “Forgot your password?” function on the login page.
- Contact Customer Support: If issues persist, reach out directly for assistance.
Maintaining Your Securus Video Connect Account
To ensure your account remains in good standing, follow these practices:
Regularly Add Funds
Make it a habit to check your balance and add funds as needed. This practice will ensure that you’re always ready for video call sessions without any financial hiccups.
Keep Your Information Updated
Periodically check that your contact information, such as email and phone number, is updated, ensuring you don’t miss important notifications regarding your account or scheduled visits.
Conclusion
Securus Video Connect has revolutionized the way families can maintain relationships with incarcerated loved ones, offering a secure and user-friendly platform for virtual visitation. From setting up your account and scheduling calls to troubleshooting common issues, being informed is essential for a smooth experience. By following the steps outlined in this article, you can help keep the connections that matter most alive, making the journey a little easier for both you and your loved one behind bars. Stay connected, stay supportive, and make the most of these precious moments.
What is Securus Video Connect?
Securus Video Connect is a video visitation service that allows inmates and their loved ones to connect in a virtual environment. It is designed to facilitate communication between incarcerated individuals and their family members or friends, ensuring that maintaining connections is convenient and secure. The service can be accessed from various devices, including smartphones, tablets, and computers.
This technology not only enhances communication but also helps reduce the logistical challenges of in-person visits, such as travel and wait times. Securus Video Connect aims to foster emotional bonds, reduce feelings of isolation among inmates, and ensure that essential relationships can continue to thrive even when physical visits are not possible.
How do I set up a Securus Video Connect account?
To set up an account for Securus Video Connect, you need to visit the official Securus Technologies website. From there, select the option to create a new account. You will need to provide some personal information, such as your name, email address, and a password. After filling out the required fields, make sure to verify your email address to activate your account.
Once your account is activated, you can log in and add funds to your account, which may be necessary to schedule video visits. Additionally, you may need to provide information regarding the inmate you wish to connect with. Following these steps will ensure you have a functioning account to begin using the service.
What devices are compatible with Securus Video Connect?
Securus Video Connect is compatible with a variety of devices, making it accessible for most users. You can use it on smartphones and tablets running on Android or iOS, ensuring that you have the flexibility to connect from almost anywhere. Additionally, the service can be accessed via a web browser on desktop or laptop computers, which provides a larger screen for a more immersive experience.
For optimal performance, it’s recommended to have a reliable internet connection and a device equipped with a camera and microphone. This setup ensures that both parties can see and hear each other clearly, enhancing the overall communication experience. Users should check for any necessary app downloads on mobile devices to ensure smooth functionality.
Are there any fees associated with Securus Video Connect?
Yes, there are typically fees associated with using Securus Video Connect, which can vary based on the facility and the type of visit you choose. Generally, charges may include a per-visit fee or costs based on the duration of the conversation. It’s essential to review the pricing structure outlined on the Securus website or within your account settings to understand potential costs involved.
In addition to visit fees, you might also need to add funds to your account to cover the expenses associated with video calls. Be sure to plan ahead and allocate some funds to your account to ensure uninterrupted communication with your loved one during the visits.
What should I do if I experience technical issues during a video visit?
If you encounter technical issues while using Securus Video Connect, the first step is to check your internet connection. A stable and strong connection is crucial for the video call to function properly. Consider restarting your router or moving closer to your Wi-Fi source to improve connection quality. Additionally, ensure that your device’s camera and microphone are working and properly configured.
If the problem persists, you should consult the Securus support resources. Their website often features troubleshooting guides, FAQs, and customer support contact information. You can reach out to their support team via email or phone for personalized assistance in resolving the specific technical difficulties you’re facing during your video visit.
Can I schedule a video visit in advance?
Yes, you can schedule video visits in advance using the Securus Video Connect platform. Once you’ve created an account, you can view available time slots for the inmate you wish to connect with. Scheduling in advance ensures that both parties are prepared and can avoid any last-minute issues or conflicts with their availability.
Keep in mind that visitation schedules may vary depending on the facility’s regulations, and certain time slots may be limited. Therefore, it’s recommended to book your video visits as early as possible to secure your preferred time, allowing for effective communication with your loved one.